Hydro Rooter and Plumbing Refund Policy

Hydro Rooter & Plumbing Last Updated: June 2026

Hydro Rooter & Plumbing is committed to providing honest, high‑quality plumbing services. This Refund Policy explains when refunds may be issued, how they are processed, and what conditions apply.

1. Service Refund Eligibility

Refunds may be issued only under specific circumstances, including:

  • Service was paid for but not performed
  • Duplicate payment was made in error
  • Technician determines that the recommended service is not needed
  • Billing error occurred on our end

Refunds are not issued for completed labor or services unless the issue qualifies under our Service Warranty Policy.

2. Non‑Refundable Items

The following are non‑refundable:

  • Completed labor or diagnostic fees
  • Trip charges or service call fees
  • Customer‑supplied parts
  • Work performed that meets industry standards
  • Services affected by pre‑existing plumbing issues
  • Damage caused by misuse, neglect, or third‑party repairs

3. Deposits & Prepayments

Some services may require a deposit or prepayment. Deposits are refundable only if the service is canceled before any labor or materials have been used.

Once work begins or materials are purchased, deposits become non‑refundable.

4. Refund Process

To request a refund, customers must contact us with:

  • Name
  • Service address
  • Date of service
  • Reason for refund request
  • Proof of payment (if needed)

Refund requests are reviewed within 5–7 business days.

If approved, refunds are issued using the original payment method.

5. Refund Denials

A refund may be denied if:

  • A service was completed as described
  • The issue is unrelated to the work performed
  • When customer refuses inspection or verification
  • Refund request falls outside the conditions listed in this policy

If denied, we will provide a clear explanation and offer repair options if applicable.

6. Warranty vs. Refund

If a problem arises after service, it may be covered under our Service Warranty Policy, not a refund. Warranty service includes repair or correction—not monetary reimbursement.

7. Contact Information

To request a refund or ask questions about this policy, contact us:

Hydro Rooter & Plumbing 7057 E 21st St Tucson, AZ 85710 Phone: 520‑788-3839 Email: hydrorooterandplumbing@gmail.com