Hydro Rooter and Plumbing Refund Policy
Hydro Rooter & Plumbing Last Updated: June 2026
Hydro Rooter & Plumbing is committed to providing honest, high‑quality plumbing services. This Refund Policy explains when refunds may be issued, how they are processed, and what conditions apply.
Service Refund Eligibility
Refunds may be issued only under specific circumstances, including:
Service was paid for but not performed
Duplicate payment was made in error
Technician determines that the recommended service is not needed
Billing error occurred on our end
Refunds are not issued for completed labor or services unless the issue qualifies under our Service Warranty Policy.
Non‑Refundable Items
The following are non‑refundable:
Completed labor or diagnostic fees
Trip charges or service call fees
Customer‑supplied parts
Work performed that meets industry standards
Services affected by pre‑existing plumbing issues
Damage caused by misuse, neglect, or third‑party repairs
Deposits & Prepayments
Some services may require a deposit or prepayment. Deposits are refundable only if the service is canceled before any labor or materials have been used.
Once work begins or materials are purchased, deposits become non‑refundable.
Refund Process
To request a refund, customers must contact us with:
Name
Service address
Date of service
Reason for refund request
Proof of payment (if needed)
Refund requests are reviewed within 5–7 business days.
If approved, refunds are issued using the original payment method.
Refund Denials
A refund may be denied if:
A service was completed as described
The issue is unrelated to the work performed
When customer refuses inspection or verification
Refund request falls outside the conditions listed in this policy
If denied, we will provide a clear explanation and offer repair options if applicable.
Warranty vs. Refund
If a problem arises after service, it may be covered under our Service Warranty Policy, not a refund. Warranty service includes repair or correction—not monetary reimbursement.
Contact Information
To request a refund or ask questions about this policy, contact us:
Hydro Rooter & Plumbing 7057 E 21st St Tucson, AZ 85710 Phone: 520‑788-3839 Email: hydrorooterandplumbing@gmail.com